Free express shipping on orders over $400 AUD.

$15 flat rate express shipping for all other orders.

All orders are shipped via Australia Post Express and require a signature on delivery.

We recommend providing a business address if you are unlikely to be home. Unfortunately we are unable to replace or refund lost or stolen parcels. In the unlikely event that you have not received your parcel within 7 business days of placing your order please do not hesitate to get in contact with us. 

All international orders will be shipped via FedEx International or Australia Post International Express. We recommend providing a business address to ensure your order is signed for when delivery is attempted.

New Zealand - $25 AUD Australia Post International Express Shipping.

USA - $40 AUD Australia Post International Express Shipping. The status of US orders can be tracked via the USPS website.

Europe, Canada, Asia and Oceania - $40 AUD FedEx Express Shipping for most shipping destinations.

Middle East, Africa, Russia, South America and some European countries - Please enter address at checkout for shipping fees, shipped with FedEx Express.

Our flat rate fees are automatically calculated at checkout depending on destination, please proceed to checkout with your address for an accurate quote.

Some addresses outside of metro areas may be shipped via Australia Post International Express.

If you are having trouble checking out, please email customer care on info@apresstudio.com.au

All international orders (excluding NZ) now include duties and tarrifs.

Orders to New Zealand over $1000 NZD are subject to import duties.

Estimated delivery times do not include any customs delays or holds. In the event that you have not received your parcel within the delivery time estimated above and you have not been contacted by your local customs department or postal service regarding your delivery, please get in contact with us and we will happily look into this for you.

We start working on your order as soon as it has been placed, however, if you need to change your delivery address please contact us as soon as possible via email and we can try to accomodate any changes.

Once your order has been shipped, you will receive an email or text confirmation of your shipping details including your tracking number.

US orders can be tracked via the USPS website.

All orders require a signature upon delivery however; a family member or colleague may sign on your behalf. If you will not be available to accept delivery, consider shipping to your workplace. Alternatively, a notice will be left notifying you of alternate delivery or pick-up arrangements.

If you authorise the courier to leave the parcel unattended via a digital signature, unfortunately we cannot be held responsible should the parcel be lost or damaged once marked as delivered.

All orders are usually dispatched within 2 business days of receiving your order.

Please be mindful that during peak periods, it can take up to 10 business days to fulfil and dispatch your order.

All full-priced purchases, except underwear and hair accessories, are eligible to be returned for an exchange or store credit within 14 days of receiving your order (within Australia) or 30 days for International orders. Please email customer care (info@apresstudio.com.au) to request a return. Ensure you include your order number and clear reasoning for returning the product in your email so that we can process your return quickly for you.

Orders delivered within the EU are allowed a 14 day cooling off period on all full priced purchases. Submit your withdrawal request here. Please see 'EU Right of Withdrawal' below for more details.

Please note that international duties and taxes are calculated into product pricing. Any duties paid for international deliveries will be subtracted from the order value in the event of a return.

All items are quality controlled and checked for any faults before they are dispatched to customers. Returns that are damaged, show signs of wear or do not have their original tags attached may not be accepted and may be sent back to the customer. Items must be unworn, unused, unwashed with all original tags and branding attached.

Once you've sent us an email, our customer care team will approve your return and you can then send your item/s back to us. Your return will be processed within 24-48 hours of receipt and you'll receive an email with details of your exchange or store credit voucher.

Items purchased during archive sales or promotional sale periods will NOT be eligible for a return/exchange/credit note/refund.

If you need to exchange the size of your swimwear, all hygiene stickers and tags must be attached.

Due to hygiene reasons, we cannot accept any returns on underwear and hair accessories.

In accordance with the European Union Consumer Rights, orders delivered to the EU are eligible for a 14 day cooling off period.

If you wish you excercise your right to withdrawal, please submit a request here.

Please note the following conditions must be met to approve your refund:

1. Request must be submitted within 14 days of delivery and delivery address must be within the European Union.

2. Items must be unworn, in original conditional with all tags attached. Underwear is not eligible to be returned due to health and hygiene regulations.

3. Items must be purchased at full price, any items purchased during a promotional period or with a discount are considered 'final sale' and are not eligible for a refund.

4. Return shipping costs are the responsibility of the customer.

5. Duties and Taxes included in the product price are non-refundable. For a breakdown of these costs please contact customer care.

6. Any custom, made-to-order items are exempt from the cooling off period.

If you have submitted the withdrawal form prior to your order being dispatched, we will cancel your order.

The Customer is responsible for all costs associated with returning items. We recommend using a tracked method of postage to ensure it reaches us safely as we are not responsible for lost, damaged or stolen parcels.

Please note we DO NOT issue refunds unless items are confirmed faulty by our returns team.

We are unable to provide refunds for change of mind returns. Change of mind includes instances where a style does not suit you, did not fit you how you expected it to, and any reason other than where our returns team assesses an item as faulty. If you have any questions regarding fit or sizing please contact customer care.

We pride ourselves on providing our customers with products of the highest standard and quality. In the rare instance that you have received an item with a defect please email us immediately at info@apresstudio.com.au. Please include a brief description and a photo or two showing the defect/fault.

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within three months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

Email us! info@apresstudio.com.au 

If notified before goods have been dispatched, we can usually accommodate order cancellations. If items have been shipped, we can no longer cancel your order.

Please note pre orders can only be cancelled within 48 hours of placing the order. Custom, or made-to-order pieces, are not eligible for order cancellation.