Shipping, delivery & returns

SHIPPING

Australian orders over $400 receive free Express Shipping!

Orders under $400 are shipped with AusPost Express for a flat rate of $15.

All International orders are sent with DHL Express.

AUSTRALIAN DOMESTIC ORDERS

All orders are shipped via Australia Post Express. All orders require a signature on delivery and we recommend providing a business address if you are unlikely to be home. Unfortunately we are unable to replace or refund lost or stolen parcels. In the unlikely event that you have not received your parcel within 7 business days of placing your order please do not hesitate to get in contact with us. 

INTERNATIONAL ORDERS

All international orders will be shipped via DHL International shipping service. If delivery is attempted when no one is home your parcel will be left in a secure location or a card will be left with collection information depending on your local shipping courier’s processes. We recommend providing a business address to ensure your order is signed for when delivery is attempted.

$30 AUD Flat Fee DHL Express Shipping for most shipping destinations in Oceania, Europe, Asia, USA and Canada.

$50 AUD Flat Fee DHL Express Shipping for destinations in the Middle East, Africa, Russia, South America and some European countries.

Our flat rate fees are automatically calculated at checkout depending on destination, please proceed to checkout with your address for an accurate quote.

If you are having trouble checking out, please email customer care on info@apresstudio.com.au

INTERNATIONAL TAXES + DUTIES

Please keep in mind that what you online shop this does not include potential taxes and duties charges which may be applied by customs authorities upon delivery into your country. The payment and knowledge of taxes and duties that may apply to your purchase are your responsibility. For more information on what duties and taxes may be payable by you prior to the delivery of your parcel, we recommend checking your local customs website or contacting them directly as these vary from country to country.

Refusal to pay customs taxes or duties may result in the parcel being returned to us, in which case we reserve the right to charge customers any shipping fees associated.

INTERNATIONAL CUSTOMS HOLDS

Estimated delivery times do not include any customs delays or holds. In the event that you have not received your parcel within the delivery time estimated above and you have not been contacted by your local customs department or postal service regarding your delivery, please get in contact with us and we will happily look into this for you.

DELIVERY 

CHANGE OF DESTINATION

We start working on your order as soon as it has been placed; we are unable to make any changes or modifications to an order after it has been confirmed. Address confirmation is given on the “review & buy page” in the checkout section of the website. 

ORDER TRACKING

Once your order has been shipped, you will receive an email or text confirmation of your shipping details including your tracking number.

SIGNING FOR DELIVERIES

All orders require a signature upon delivery however; a family member or colleague may sign on your behalf. If you will not be available to accept delivery, consider shipping to your workplace. Alternatively, a notice will be left notifying you of alternate delivery or pick-up arrangements.

DELIVERIES WITHOUT SIGNATURE

You may authorise your delivery to be left without a signature (e.g. on your porch).

We do not accept any responsibility for loss or damage to goods once they have been signed for or where you have authorised delivery to be left unattended at your shipping address.

SHIPPING TO WORK ADDRESSES

For your convenience, you may prefer to have your order delivered to your workplace. If you choose this option, please include the name of your business in the address and note goods may be left with reception or the Mail Room.

Delivery to a PO Box, AFPO, PMB or Locked Bag is not permitted for security reasons.

DISPATCH TIMES

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to Australia and are intended as an estimate only. Please be mindful that during busy times, it can take up to 10 business days to fulfil and dispatch your order. These times are subject to any delays resulting from postal delays or UNFORESEEABLE CIRCUMSTANCES for which the Company will not be responsible.

RETURNS POLICY

All full-priced purchases are eligible to be returned for an exchange or store credit within 14 days of receiving your order (within Australia) or 30 days for International orders. Please email customer care (info@apresstudio.com.au) to request a return. Ensure you include your order number and clear reasoning for returning the product in your email so that we can process your return quickly for you.

All items are quality controlled and checked for any faults before they are dispatched to customers. Returns that are damaged, show signs of wear or do not have their original tags attached may not be accepted and may be sent back to the customer. Items must be unworn, unused, unwashed with all original tags and branding attached.

Once you've sent us an email, our customer care team will approve your return and you can then send your item/s back to us. Your return will be processed within 24-48 hours of receipt and you'll receive an email with details of your exchange or store credit voucher.

Items purchased during promotional sale periods will NOT be eligible for a return/exchange/credit note/refund.

RETURNS POSTAGE

The Customer is responsible for all costs associated with returning items. We recommend using a tracked method of postage to ensure it reaches us safely as we are not responsible for lost, damaged or stolen parcels.

REFUNDS

Please note we DO NOT issue refunds unless items are confirmed faulty by our returns team.

We are unable to provide refunds for change of mind returns. Change of mind includes instances where a style does not suit you, did not fit you how you expected it to, and any reason other than where our returns team assesses an item as faulty. If you have any questions regarding fit or sizing please contact customer care.

FAULTY ITEMS

We pride ourselves on providing our customers with products of the highest standard and quality. If you have received an item with a defect please email us immediately at info@apresstudio.com.au. Please include a brief description and a photo or two showing the defect/fault.

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within three months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

RECEIVED AN INCORRECT ITEM?

Email us! info@apresstudio.com.au 

ORDER CANCELLATIONS

If notified before goods have been dispatched, we can accommodate order cancellations. If items have been shipped, we reserve the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service.